Responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the specified requirements.
Accountabilities:
§Prepare and delegate daily tasks to Housekeeping Attendants and provide them with necessary resources such as keys and supplies to ensure efficient service on the floors.
§Conducts daily briefings with the Housekeeping Attendants at the beginning of every shifts.
§Handle Guest requests and complaints with care and follow up effectively to enhance Guest satisfaction.
§Inspect Guest rooms to ensure cleanliness and compliance to the Leading Quality Assurance standards of the Hotel.
§Inspect all the housekeeping pantries, staff lockers and staff breakrooms are cleaned and well maintained.
§Monitor room status i.e. VIP/DND etc. and effectively communicate room status and release rooms to the Front Office Department to maintain efficient operations.
§Report damaged items in the room and broken equipment to the Engineering Department as well as any lost and found items by following the set procedures.
§Order Housekeeping supplies on time and ensure inventory procedures are followed to maintain sufficient stock levels for the operational demands.
§Evaluate Housekeeping Attendants’ performance throughout the year and provide effective feedback when needed.
§Report any performance issues of Housekeeping Attendants to the Head Housekeeping Supervisor.
§Train Housekeeping Attendants on Standard Operating Procedures (SOPs) to maintain the desired level of performance and Leading Quality Assurance standards
Qualifications
- Minimum 1 year of job-related experience
- Previous experiences in the same position within the international hotel environment
- Fluent English
- Good knowledge of basic computer
Application Guidelines
Employees must submit applications through internal vacancies portal (via GEMS) only.
Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.
· All internal candidates can only have three active applications at any point in time.
· All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
· All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
If you are a Deck Crew (Qatar Airways & Qatar Executive) or Qatar Executive Cabin Crew candidate, you would require a NOC to apply for this role.
